Shipping policy

Shipping Policy Last updated: 22 July 2026

1. Overview

MYAQUAPONICS (PTY) LTD (“MYAQUAPONICS”, “we”, “us” or “our”) ships products throughout South Africa using reputable third-party courier partners. This Shipping Policy explains how shipping works on our online store, what you can expect regarding costs, delivery times, restrictions, tracking, liability and insurance cover. Please read it carefully before placing an order.

2. Delivery Areas

We can ship to virtually any physical address in South Africa. Delivery is available to residential, business and farm addresses, subject to courier coverage and any product-specific restrictions.

We currently do not offer international shipping. All orders are for delivery within the Republic of South Africa only.

3. Shipping Costs and Calculation

Shipping is charged at extra cost and is calculated at checkout based on:

  • The total weight of the items in your order
  • The delivery address
  • The courier service selected (where options are available)

Shipping costs are calculated using either the net (actual) weight or the volumetric weight, whichever is the higher. This is standard practice among South African couriers.

The weight of each item is shown on its product detail page. In line with the policies of the shipping companies we use, all weights are rounded up to the next full kilogram where applicable.

If the total weight of your order reaches or exceeds 30 kg, our system will prompt you to contact us for a manual shipping quote. In such cases, please email sales@myaquaponics.co.za with your order details or complete the checkout process and we will contact you.

Shipping rates shown at checkout are estimates based on the information available at the time. Final charges may occasionally vary if actual package dimensions or weight differ significantly from the system data.

4. Order Processing and Estimated Delivery Times

When you place an order, we will provide estimated shipping and delivery dates based on:

  • Product availability
  • The shipping option you select
  • Current courier schedules

These estimates may appear on the shipping quotes page during checkout. Delivery times are estimates only and are not guaranteed. Actual delivery can be affected by factors outside our control, including:

  • Courier capacity and routing
  • Weather conditions
  • Public holidays or peak periods
  • Remote or hard-to-reach addresses
  • Delays at collection or delivery points

Most orders are processed and handed to the courier within 1–3 business days after payment confirmation and stock verification (excluding weekends and public holidays). You will receive a shipping notification and tracking number once your order has been dispatched.

5. Product Restrictions

Some products have shipping restrictions. Certain items cannot be air-freighted due to size, weight, content or safety regulations. If a product cannot be shipped by a particular method, this will either be noted on the product page or we will contact you after the order is placed to arrange an alternative.

Live fish, large growbeds, bulky greenhouse materials and certain chemicals or liquids may have special handling or courier requirements. We reserve the right to refuse or cancel an order if we cannot safely or legally ship the requested items to your address.

6. Tracking Your Order

Once your order is dispatched, you will receive an email containing the tracking number and a link to the courier’s tracking page. Please allow 24 hours for the tracking information to become active in the courier’s system.

If you have not received tracking information within a reasonable time after the expected dispatch date, or if the tracking shows no movement for an extended period, please contact us at sales@myaquaponics.co.za with your order number.

7. Courier Liability, Insurance Cover and Risk

Standard courier cover for damage or loss is limited to a maximum value of R1 000 per consignment.

If you require additional insurance cover during transit, you must clearly stipulate the value of cover you need when placing your order or immediately thereafter. We will then request a quotation from the courier for the extra cover (up to a maximum of R50 000). Any additional insurance is charged at extra cost and is payable by the customer before dispatch.

Important: Once the goods have been collected from us by the courier, MYAQUAPONICS (PTY) LTD cannot be held liable for any damage, loss or delay that occurs during transit. Risk in the goods passes to you at the moment of collection by the courier. Title passes upon full payment.

We strongly recommend that customers who order high-value items request additional cover in advance.

8. Failed or Delayed Deliveries

If a delivery attempt fails because no one is available to receive the parcel, the courier will usually leave a notification and attempt re-delivery or hold the parcel for collection. Additional fees may be charged by the courier for repeated failed delivery attempts or storage. These fees are for the customer’s account.

We are not responsible for delays caused by incorrect or incomplete delivery addresses provided by the customer. Please ensure your shipping address is accurate and complete at checkout.

9. Contact for Shipping Queries

For any questions about shipping, delivery status, weight-based or volumetric quotes, additional insurance cover, or special delivery requirements, please contact us:

Email: sales@myaquaponics.co.za Telephone: +27 10 592 7856 Address: 13 Tennyson Avenue, Senderwood, Johannesburg, Gauteng, South Africa